Home, But Not Alone Helpline 0800 876 6926

If you live in Suffolk and you are classed as clinically extremely vulnerable, the Home, But Not Alone helpline is in place to assist you with any questions you may have, or in locating additional support you may need.

The phone number has not changed. Support can be accessed on 0800 876 6926.

  • The service is open during office hours. From 2pm on Christmas Eve, bank holidays and weekends the service is covered by an emergency out of hours service. 
  • Emergency food parcels are available in different locations across the county and can be provided by the councils if necessary.
  • Information has been shared regarding pharmacy opening times can be found here: Suffolk.xlsx (england.nhs.uk)
  • The Clinically Extremely Vulnerable list has been updated this week and HBNA staff will be making contact with those who have been added.


Home but Not Alone



NHS Responders

NHS Volunteer Responders Logo

These volunteers help people:

  • Avoid busy places by collecting their shopping, medicines and other important items
  • Have regular contact with other people by making regular friendly phone calls
  • Get to medical appointments by giving lifts.

To arrange support for yourself or someone you know call 0808 196 3646 (8am to 8pm, 7 days a week).

Mesage Cascaders
Message Cascaders

It is incredibly confusing to know what is the latest information and what is reliable source or fake news.  Suffolk County Council have set up a Message Cascaders scheme, and you are ask to join and help share the correct information in your communities.  Each piece of information that is released is dated so you can check that it is up to date, it also has clear branding so you will get to recognise it.

Please visit https://www.suffolk.gov.uk/coronavirus-covid-19/suffolks-response/message-cascaders/ to become a message cascader.

Here is a helpful infographic for the Christmas Day Bubbles.

Finding a Good Neighbour Group or Mutual Aid
Suffolk Good Neighbour Network Website

For Suffolk Good Neighbour Network information, including where there are existing groups and helpful info you can visit https://suffolkgoodneighbours.co.uk/ and our Facebook page https://www.facebook.com/suffolkgns. We are welcoming new groups all the time to the network; if you would like to receive regular support and link with groups similar to your own, please email jane.arkley-crouch@communityactionsuffolk.org.uk.

If  you're looking for Coronavirus support in areas where we don't have a group on our list, then you can access a list of mutual aid and community groups here https://www.communityactionsuffolk.org.uk/covid-19/covid-19-community-groups/

Running your Group Safely
CAS Resources

For instant access resources to support you in your activities throughout the Covid-19 pandemic, Community Action Suffolk have put together a number of resources including quick glance guides, risk assessment templates etc.

Please do ensure any activity you are volunteering to offer or taking part in, is in line with the latest Government and NHS Covid guidelines for your area:

General Coronavirus Guidance:

GOV.UK - How to help safely:

NHS Covid Guidance:

Worried about Someone?
Safeguarding Image

If you are worried about someone, then please follow your Safeguarding Policy, if you don’t have one then please visit Adult abuse and safeguarding | Suffolk County Council for information on what to do. 

Join the Fight - Scam Awareness

Unfortunately, the pandemic has given an opportunity for scammers to take advantage.  Please visit to get regularly updated by Suffolk Trading Standards of the scams that are going about so you can help protect yourself and others.

Facebook Logo

Community Action Suffolk administrate a Facebook group for leaders of community groups that are enabling local people to be supported by volunteers during Covid-19.  It is worth joining if you haven’t already, lots of information and space for peer support.  Lots of volunteer leaders have posted questions.