Citizens Advice Mid Suffolk can give advice on problems at work, help people struggling to pay their bills and work out if people are getting all the financial help they are entitled to.  They are a local charity and their advice is free. 

They are open Monday – Thursday 9.30am – 3.30pm and Friday 9.30am – 12.30pm.  People can call them on 01449 676060 or contact them via their website:

There is a contact form on our website


Letter From Marion Morse MBE, Chair of Trustees

With all the difficulties facing communities at present and the necessity for many people to stay at home, Citizens Advice have needed to adapt quickly to make sure that they can continue to provide services for clients. Citizens Advice Diss, Thetford and District (CADAT) is no exception to this.
COVID-19 has meant that we have to focus on alternatives to seeing clients face to face. Working with our IT team, our staff and volunteers are currently working at home, and we continue to provide much needed advice by telephone, email and other forms of social media.
Similarly with the increase in numbers of people claiming Universal Credit it is fortunate that our Help to Claim project, funded by the DWP, has been extended for another year.
These positive changes mean that we can help people in our communities, as they face the challenges of the present time. We are also lucky that we continue to be supported by the majority of our local councils, who recognise the value of the service we provide. Together with our partner Citizens Advice offices in Suffolk we have been delighted with the very positive response from the Council's Task and Finish report on our work and the value for money we provide. This recognition of our work is highly valued especially at a time when our services are needed more than ever.
I would like to finish my part of this newsletter by adding a comment from Gillian Guy – Chief Executive of National Citizens Advice:

‘For over 80 years, Citizens Advice has been helping people through times of crisis and unprecedented change. The world we live in now is very different from the one that we were set up in, the day after WWII broke out.
 But the fundamental challenge of adapting and working together for our clients - whoever they are and whatever their problem - remains the same.’
Read on to find out about all the things we are doing.
Marion Morse MBE
Chair of Trustees

What Coronavirus Means For You

If you (or anyone you know) needs advice, please contact us through the following channels:

Email us at: or
Ring us on:  0344 411 1444 

Our telephone lines are very busy, so if you are able to go online and email us, please do so to allow those without internet access the opportunity to contact us.

With our face to face services currently suspended and the need to find new ways to support those in our local communities with reliable and impartial advice about what the Coronavirus means to them, we’ve launched a new Facebook page.

Although we are not able to provide individual advice via social media, we can signpost people to self-help website pages and our email advice at

We are continuing to share information and advice with our stakeholders and other followers, including information about the emerging Coronavirus scams and share links to the latest information on benefits, employment and a wide range of other issues.

Please like our new Facebook page:
Follow us on Twitter @DissThetfordCA